warranty & faq
Q: When does my order ship?
A: Orders are processed in batches and normally ship at the beginning of the following month.
Q: I only received a receipt from PayPal.
A: The PayPal receipt confirms that your order was accepted. Email help@freedomenterprise.pt for assistance.
Q: Will I receive a tracking number?
A: Yes. PayPal will email the tracking number after your order ships.
Q: Where can I find the instructions?
A: Manuals are digital and can be found on the relevant product page.
Processing Time
Since every product is hand assembled, orders are processed in batches. Orders placed before the 25th normally ship at the beginning of the following month. Orders placed on or after the 25th are dispatched no later than four weeks after purchase, unless otherwise stated.
Shipping
Shipping is calculated in the cart and displayed before PayPal opens. Every shipped order receives a tracking number. Damage caused during shipping is covered under warranty.
Transit Time
Shipping normally takes between 2 and 10 business days within the European Union and between 5 and 25 business days for the rest of the world.
Warranty
Fully assembled products are covered for one year from the purchase date against manufacturing defects, assembly errors and faulty components. The warranty does not cover damage caused by incorrect use, reversed power connections, excessive voltage, extreme temperatures or moisture.